Anonymous
map-marker Gretna, Louisiana

Store doesn't cater to customers needs and/or complaints appropriately.

I went grocery shopping today, 3/3/24 at Rouse Store located at 2851 Belle Chasse Hwy. in Gretna, LA and had to use a check while awaiting for my Visa Checking card to come in the mail.

My groceries came up to $92.80 and I asked the cashier if I could make the check out for $20.00 more and she said 'no. I cannot understand why you aren't able to render the courtesy of such a minute transaction especially after buying groceries that almost amounted to $100. Other stores allow you to do this and Rouses makes enough money [ESPECIALLY WITH MANY OVER PRICED ITEMS] to extend this courtesy as it isn't an every day transaction.

I don't like the store's attitude or ethics regarding this policy & will probably have to shop at other store locations in the future that render me this courtesy. Thank you for your time.

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User's recommendation: Shop where people welcome and want your business & leave attitudes at home.

1 comment
Guest

No one cares what policies you like or dislike. Drop the attitude and shop where the service you want exists.

Keith H And

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Verified Reviewer
| map-marker Baton Rouge, Louisiana

Don't know how to respect others

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The Assistant manager at the new Rouses Market on Camilla Boulevard disrespect a cashier and told her that he doesn't care if it's black history month. This was discrimination of character and no one in the Big office did anything to help the cashier because she is African American
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User's recommendation: The Rouses Market is prejudice and don't like people of color

Kintsugi K

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Verified Reviewer
| map-marker Baton Rouge, Louisiana

Can’t cash Money Order

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Original review Jan 02, 2024

I was paid by one of my customers by a Rouses money order. Well my bank wont cash it,(my bank being cashapp and PayPal) check cashing places wont cash it, even Rouses wont cash it.

No one answers emails. Ive already provided the services because its a Money order which has already been paid for so its not like a check, but yet no one will cash it. So am I just out $700? I dont like accepting cash and if the person doesnt have checks the logical thing would be a money order.

I guess I have to change how I accept payment because of this because for a month Ive been trying to get this cashed. There are no numbers on the money order to call.

It says go to www.rouses.com. I go there and it says nothing about it other than rouses cashes approved peoples payroll and some government checks.

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Loss:
$700
Cons:
  • Cant cash their money orders
  • Overpriced

Preferred solution: Full refund

User's recommendation: Do not buy money order

3 comments
Guest

Rouses don’t cash any sort of check. I work there and have for 4 years. It’s not that it’s a money order, we just don’t cash anything.

Guest

No one is going to cash a $700 money order. Your bank most definitely will let you deposit it and after it clears it will be available to you.

Kintsugi K
reply icon Replying to comment of Guest-2458489

Since when won’t anyone cash a $700 money order? I can cash every one that isn’t from Rouses. I just cashed an $1100 western union one so I don’t see why a $700 would be an issue.

View more comments (2)
Keith H And

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Verified Reviewer
| map-marker Baton Rouge, Louisiana

Disrespect of employee

The Assistant Manager at New Rouses Market on 1810 Camellia Blvd disrespect a cashier because she wanted to do something and he told her just because it's black history month doesn't matter. He had no business telling her that. This is discrimination of character and he should be fired for that. They just let these white people get away with anything.
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User's recommendation: Rouses Market is prejudice and don't like people that's less fortunate than them

Bronwyn Ljf
map-marker Saraland, Alabama

I GIVE YOUR COMPANY A 5 IN CATEGORY HOWEVER I CANT SHOP ON LINE LIKE IVE ALWAYS DONE EXCEPT YOU DONT ACCEPT EBT CARDS

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I can't shop on line because you don't take EBT CARDS which I just got approved of now I have to shop on line to other stores
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Hunter D Bpq

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Verified Reviewer

Bad review

There service sucks everyone does like they don't even want to work there I worked there recently and I find they don't really care about their people because they told me I needed to improve which I actually worked my but off to prove to them I can do better which I did prove and customers said that every day that they come in and they see me I'm always working very hard and they wish there were more workers like me and then when I went to clock out December 21 one manager said he needed to talk to me and he said were letting you go because you didn't improve which Is a lie because I was told by a few people that I'm doing really good keep up the good work so yea. I have a kid to support so now I have to go look for another job because they fired me for actually improving when they very first talk to me about improving and I actually gave it my all and pushed myself to show them I really want to keep my job

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Preferred solution: Apology

User's recommendation: Don't go shop there they have bad service

Angelys Azr

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Verified Reviewer
| map-marker Covington, Louisiana

Horrible customer service

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Don't I took a friend to store #75 in Covington for lunch. We arrived at 10:45am.

The food was available but there were no serving utensils. I asked a woman behind the counter for utensils and she blew up at me, yelling that they didn't open untill 11 am and she wasn't going out of her way. We were stunned. My friend had to sit down.

At a little after 11am I asked the same woman about serving utensils. She rolled her eyes and said under her breath, "white privilege.". I was truly without words and we walked out. I could hear her laughing loudly and talking to another employee.

I asked a young man stocking shelves who she was, pointing her out, and he said her name was Shonda.

I will never eat or shop at Rouses again and have shared my experience with people at work and my neighbors.

This woman needs to be fired.

I am in disbelief and shock that she acted in this manner. I also learned my others I shared this with, they knew exactly who she is because she did similar abuse to them.

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Preferred solution: This woman Shonda should be fired.

User's recommendation: Don't go to Rouses store 75!

Donna P Qlj

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Verified Reviewer
| map-marker New Orleans, Louisiana

Lack of Brand Named Food Choices

Specifically, Rouses Deli Department is awful. No good selection of cheese like Havarti, Monterey Jack etc. Suddenly American Beauty is no longer an option. They stopped getting Miss Goldy chicken and the Rotisserie Chickens are the worse, always overcooked, tough and no flavor or some weird herb flavor. Can probably think of more but these were my main concerns
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User's recommendation: Overall the produce is fresh and they have the basics, just be prepared that they push their mediocre brands of cheese, olive oil, etc…

Clarence F Hve

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Verified Reviewer
| map-marker Metairie, Louisiana

Discrimination wrongful termination falsely accused wages held back

My name Clarence fields I work at Rouses on Clearview November 15 20 23 work 19 hours off off November 16 th 2023 go back to work November 17th 2000 23 got fired raise should have been October 3rd 23 never saw it
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Loss:
$3000

Preferred solution: A full investigation Miss Jennifer Miss Aisha Ms Janine Ms Shantel at Rouses supermarket on Clearview

Christy B Cxc
map-marker Plaquemine, Louisiana

Attacked by manager

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Updated by user Oct 18, 2023

Nothing has changed the majority of people working there are rude and so are the managers

Original review Sep 18, 2023
The most unprofessional store I ever been in I was verbally attacked by a manager who is sleeping with the stocker and got offended when she heard me say his name on my phone to who I was speaking with bc come to find out it was my own partner shes sleeping with also to find out they all on drugs not light drugs but the heavy kind and the manager is fully aware and is scared bc his job is at rush so he doesnt speak up he covers for them due to him being moved once before for lack of performance
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Pros:
  • Good store
Cons:
  • Bad manager and employess on drugs

Preferred solution: Apology

User's recommendation: Don’t shop there it’s full of drugs

Ryashia B

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Verified Reviewer
| map-marker Gonzales, Louisiana

Racial discrimination and threats at work

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Updated by user Jul 05, 2023

I am still broke and Living in a hotel About to be on the streets running for my life again and begging for money to eat scarred for my life

Original review Jul 05, 2023
I was terminated for racial profiling by africans Americans and Cajuns and Threatened to be beaten up at work by two cajun co workers julia and Chrissy
Airline Highway Gonzales not trying to Come up dead I was assaulted a week before the Higher at the intersection up the road Fear of being in danger for my safety and independence The workers are sneaky and lie a lot I Have no money no job not enough to eat no way to earn a decent living I was assaulted for the same thing three times ion my life time and Professionally Homeless for 3 years not approved for my own unemployment and not approved for food stamps the state of louisiana want to take my children they are out of school hiding from th Governement I have a false police case penddiing in this parish and court July 10th being called racist stupid retarted and a ***
View full review
Loss:
$2
Pros:
  • Opportunity for a career better life future

Preferred solution: My job back

User's recommendation: Be aware report

NIKKI T Bny
map-marker Diamondhead, Mississippi

Nonchalant about Customer Safety.

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On 7/14/23 at 7:28 AM, I was attempting to cross the crosswalk after shopping at Rouses, in Diamondhead MS. As I approached the crosswalk, this old woman sitting in her car charged me with her vehicle stopping within inches of hitting me.

At the same time, one of your butchers was walking out the store and witnessed the incident. I called and spoke with Chuck the manager, and he said unfortunately, he didn't have the password to the cameras at the store so he couldn't do anything about it.

Since I don't feel safe going to your store anymore and the manager was nonchalant about my safety, I won't be back. Too bad you care so little about your patrons.

View full review
Pros:
  • Nice store
Cons:
  • Not safe

Preferred solution: Look at the cameras at the store to see what happened and convict this criminal.

1 comment
Guest

Why didn’t you call the police? What good is showing you a video of the incident?

Anonymous
map-marker Doylestown, Pennsylvania

Complaint

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Overcharged for item. Went to get refund of 3 dollars. Gave them my license. They said could only put on card i paid with. Didn't have it. Was husbands card. Will not make another trip. Waste more in gas than 3 dollars. Now it's the principle not the money. Manager education needs serious help. Spent 300 a week at Rouse. Will never return!! Have already found new grocer. Sure one less customer won't matter but you won't get one more dime from me. Valerie Dupre 985 856 ****
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User's recommendation: Do not shop here or watch every item scan at register.

Kimberley G Lmx
map-marker Saraland, Alabama

Problem with an order

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Placed an order The order picker texted and told me basically half of my order is out of stock I said cancel Her manager said I have to cancel online or the app There is no link to cancel an order!
View full review
Loss:
$45

Preferred solution: Full refund

Ryashia B

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Verified Reviewer

Rcial porfiles Profanity

two workers threatened to beat me up and get me fired i am Africans America they are Cajuns they lied on me the managers was mean to me and treated me like ***
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Anonymous
map-marker Bellevue, Washington

I’ve been in this store 4 times in the last month

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I really dont understand why they have a deli at this location they never the service of bbq selection that offer its horrible
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